ExpressPoint

Drive sustained relationships and the long term growth and profitability of your service company.

When you’re continually dealing with operational issues, researching products and negotiating pricing with many vendors, it’s difficult to find the time to focus on the strategic collaboration with your customers that drives sustained relationships and the long term growth and profitability of your service company.

GET CLOSER TO YOUR CUSTOMERS

Client relationships are the lifeblood of your business. When your business runs at peak efficiency you can focus more of your attention on building and nurturing those relationships.

SIMPLIFY DAILY OPERATIONS

First, you need to simplify daily operations. You need to look beyond traditional technology sourcing for opportunities to gain better insight into product performance and inventory requirements, and streamline and simplify processes. Armed with the right insight you can streamline processes and resources across logistics, vendor management, accounts payable, returns credit, and customer service.

Armed with the right insight you can streamline processes and resources across logistics, vendor management, accounts payable, returns credit, and customer service.

LOWER COSTS

Are you investing too much time validating competitive pricing, dealing with quality and delivery issues and managing returns across multiple vendors with different policies, procedures and customer service acumen? When you work with us, you’ll be able to source products through a competitive process across multiple suppliers with only one touch point. You can be confident you’re getting the most competitive pricing and you’ll easily know your internal cost per transaction.

PROVIDE BETTER SERVICE

You know better than anyone the cost of non-genuine parts – the cost of repeat service calls and the cost of unhappy customers. Nothing compares to the value of ‘Genuine’ for performance, reliability and cost-containment. But sourcing parts directly from the OEM can be challenging and inefficient. Yet you need to make sure you’re getting products that do not infringe patents or violate any warranties. And, if you deal with multiple vendors, it’s difficult to track and manage vendor quality, as well as product quality and reliability. Besides, vendor responsiveness is unreliable.

OEM SOLUTIONS

As a key partner and direct distributor for Lexmark, HP, and other OEMs we are able to influence availability of product, and cost, with the OEM. That means pricing options that support your business goals. Working with us, you can be 100% confident that you’ll have the right parts when you need them and that you won’t be putting OEM support relationships at risk by unknowingly sourcing counterfeit parts.

PROPARTS – AN OEM ALTERNATIVE

Just for the record, we believe genuine parts are ultimately the best value. But, we do understand that in those situations where using genuine parts is just not going to happen, you need a reliable, quality alternative to 'industry standard' refurbished parts.

ProParts from ExpressPoint are much higher quality parts than an ‘industry standard’ refurbished. And for service companies, quality and performance is everything! The high failure rates associated with standard refurbished parts leads to low customer satisfaction & repeat service calls – and that drains your bottom line.

COMBAT RISING SHIPPING COSTS

Together, we help you combat the rising cost of shipping. Our expertise, infrastructure and critical partnerships broaden your access to inventory and ensure you can access any product, at the best price, closest to where you need it delivered.

EASILY SUPPORT BOTH CURRENT AND LEGACY PRODUCTS

We support all technology requirements, from data center to desk top and mobile, to print and imaging across the entire lifecycle. This means you can easily support the requirements for both current and legacy products. And our technology asset recovery program means you can help your customers displace assets that are no longer needed, and capture more business when that recovered capital is reinvested in new equipment.

WHY EXPRESSPOINT?

When you work with ExpressPoint you’ll be fully supported by a vendor who:

has spent more than 20 years supporting the entire technology life-cycle; from needs analysis to acquisition, and from parts and service procurement to liquidation for maximum asset value.
understands the unique concerns & challenges of Authorized Service Providers like you.
has you covered before, during, and after each purchase.
is in a unique distributor relationship with HP and Lexmark, which means access to special bid pricing.
supports all the major OEMs.

Let’s have a conversation

We are passionate about helping you succeed! You can count on us to deliver outstanding service and quality products - efficiently and competitively - on time, every time.

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